Video Archive
January 2013

Tips for VRS Calling

Learn how to work with interpreters to have successful VRS calls.

February 2012

Come See Us!

February 24, 2012

What Does the FNPRM Say?

The Federal Communications Commission’s (FCC’s) recent Further Notice of Proposed Rulemaking, or FNPRM, reviews and proposes changes to current VRS rules - rules that will affect how we communicate using VRS. Learn more about the FNPRM and what it says by watching the video.

December 15, 2011


On Dec. 15, 2011, the Federal Communications Commission (FCC) issued a Further Notice of Proposed Rulemaking (FNPRM) regarding the structure and practices of the Video Relay Service (VRS) program, which also directs Telecommunications Relay Services. To learn about the most recent FNPRM, watch a video from The VRSCA Team.

November 21, 2011

Transition Period Begins from Toll-Free to Local Numbers

On Nov. 21, 2011, the Wireline Competition Bureau announced the effective date for internet-based telecommunications relay service numbering. After Nov. 21, 2012, anyone who has a toll-free (800, 866 or 877) number will no longer be able to use that number.

So there is no interruption in receiving calls through Video Relay Service (VRS) when the change takes place, it is recommended that those who have used a toll-free number begin giving their local 10-digit number to family, friends and professional services providers - doctors, dentists, etc.

Rules about toll-free numbers were adopted to improve the assignment of telephone numbers for use of iTRS, including VRS. The Federal Communication Commission (FCC) aims to promote the use of geographically-appropriate local numbers and to ensure that the deaf and hard-of-hearing community has access to toll-free telephone numbers - and that these numbers provide access that is equivalent to access enjoyed by the hearing community.
Docket numbers related to the rules and beginning of the transition period are WC Docket No. 10-191, CG Docket No. 03-123 and WC Docket No. 05-196

May 12, 2010

Future of Video Relay Service in Jeopardy

On April 30, 2010, the Federal Communications Commission (FCC) sent out a Public Notice about the new compensation formula to calculate the rate for Video Relay Service (VRS) providers. If this new rate is adopted, most VRS providers would lose money when handling VRS calls and some may go out of business.

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