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Contact the Justice Department if you experience problems with VRS calls being received by businesses and commercial entities, such as health care professionals, banks, financial institutions, transportation services or other entities that are required to have public accommodations. The Department of Justice Comment Line can be reached by calling 202-353-1555. Correspondence to the department may be sent to:
U.S. Department of Justice
950 Pennsylvania Avenue, NW
Washington, DC 20530-0001
Contact Video Relay Service (VRS) providers to try to resolve technical problems with placing VRS calls.
You can read the FCC Report and Order and FNPRM by visiting http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-13-82A1.pdf.
Contact the Federal Communications Commission (FCC) if you:
Giving Feedback About Interpreters
One way to support interpreters who do an outstanding job or suggesting changes for those who do not is to provide feedback directly to VRS providers. Don't hesitate to compliment interpreters who provide an optimal VRS experience. You can submit complaints about interpreters who are less than professional by contacting VRS providers' customer service departments. Here is contact information for all six VRS providers