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Texting-to-911 is becoming more accessible in some parts of the United States, although many areas do not yet support it. Rules from the Federal Communications Commission (FCC) state that text providers must begin routing 911 text messages to requesting PSAP (Public Service Answering Point) PSAPs, the entities that process texts, by June 30, 2015, or within six months of a valid PSAP request, whichever is later.
PSAPS that have fulfilled the requirements to receive text-to-911 messages are listed in the PSAP Text-to-911 Readiness and Certification Registry, which can be found at http://www.fcc.gov/encyclopedia/psap-text-911-readiness-and-certification. PSAP readiness and certification forms as well as instructions to 911 authorities and PSAPs can be found there as well.
The Federal Communications Commission (FCC) adopted new rules about text-to-911. These rules are designed to quicken the nationwide availability of text-to-911, but this service is not yet available in many parts of the United States at this time. The FCC has posted a video on its website that gives consumers important information about texting-to-911. In the video, consumers are warned not to rely on texting to reach 911. Instead, the FCC recommends that deaf consumers who have an emergency make a voice, relay or TTY call to 911. The FCC will keep consumers informed about the progress of this very important service. For more information on this important topic, visit www.fcc.gov/text-to-911.
The Federal Communications Commission (FCC) recently launched a new support center that gives deaf callers the option to call the FCC directly from a videophone (VP) and talk directly with the FCC using American Sign Language. If you have questions, comments or complaints, you can call the FCC at 844-4-FCC-ASL (844-432-2275) between 10 a.m. and 5:30p.m. Eastern Standard Time, Monday through Friday, except holidays. For more information, visit the FCC website: http://www.fcc.gov/encyclopedia/disability-rights-office.
Watch the links below to learn about the FCC’s attitude about future changes to VRS and what it means to those of us who use VRS. It is important to understand what the FCC changes will mean for us and which platform would be best for the future of VRS and for consumers. If you use VRS then YOU are a consumer. Ed’s Alert vlogs • 1st Video • 2nd Video Jeff Rosen’s vlog • 1st Video • 2nd Video • 3rd Video: (open chat with Ed Bosson) iDeafNews Interview • Reform Panel Discussion
On Jan. 30, 2014, the FCC launched a broad set of voluntary experiments meant to ensure that the nation’s communications networks continue to provide the services consumers want and need in this era of historic technological transformations. For more information on the experiments, click here.
On Jan. 30, 2014, the FCC said text providers should enable the public to text 911 in an emergency, encouraging providers that have not begun deploying text-to-911 to forge solutions to meet this goal. The Commission also sought further comment on regulatory proposals to help ensure that Americans will be able to send these texts by the end of the year, regardless of which text provider they use, in areas where 911 call centers can receive texts. To read the entire news release, visit http://www.fcc.gov/document/fcc-sets-path-widespread-text-911-deployment.
On January 17, 2014, the FCC held a stakeholders’ meeting for establishing an Internet-based Telecommunications Relay Service National Outreach Program (iTRS-NOP) for video relay service (VRS) and Internet protocol relay service (IP Relay). Read the informal transcript of this stakeholders meeting by clicking here. An archived webcast of the meeting can be viewed on the FCC Event web page.
On Jan.10, deaf advocate Sheri Farinha wrote a letter to the FCC about the FCC’s proposal to have only one VRS/VP platform as well as its proposal to adapt regulatory frameworks to current networks and markets. Sheri’s concerns should be a concern for all VRS consumers! Additionally, we Deaf consumers need to demand that the FCC better communicate through video, email, and social media information about issues that concern communication access for all Deaf and Hard-of-Hearing people. Please take time to read and share the letter with others Click here. Contact the FCC about concerns you may have by visiting www.fcc.gov/contact-us.
On Sept. 18, 2013, VRSCA submitted Reply Comments to the FCC in response to the FCC’s June 10, 2013 Further Notice of Proposed Rulemaking about the structure and practices of the Video Relay Service Program. To read VRSCA’s Reply Comments, click here.
Some aspects of the FCC’s June 2013 Further Notice of Proposed Rulemaking (FNPRM) on the structure and practices of VRS service will not benefit the deaf community. Watch a video that explains how changes could impact VRS. Click here.
The Federal Communications Commission (FCC) released a Report and Order and Further Notice of Proposed Rulemaking on June 10, 2013. Click here to read the full report. VRSCA will provide more information in coming weeks.
Take time to watch an informative Federal Communications Commission video about texting to 911.
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Learn how to work with interpreters to have successful VRS calls.Watch Video
VRSCA submitted reply comments to the Federal Communications Commission (FCC) in response to the FCC's request for public feedback on its recent Public Notice. To read the filing in its entirety, click here.
To read proposals and send comments through Nov. 29, click here.
On Oct. 15, 2012, the Federal Communications Commission (FCC) issued a Public Notice seeking additional comment on the structure and practices of the Video Relay Service (VRS) program and on compensation rates for VRS providers. VRSCA has some initial concerns about the notice and, in an effort to provide you with accurate information, is currently studying its content. We will provide more information to consumers in the coming weeks, so please check this site often. In the meantime, VRSCA urges all consumers to become familiar with the Public Notice. You can read it in its entirety by clicking here.
The Federal Communications Commission’s (FCC’s) recent Further Notice of Proposed Rulemaking, or FNPRM, reviews and proposes changes to current VRS rules - rules that will affect how we communicate using VRS. Learn more about the FNPRM and what it says by watching the video.Watch Video
Read latest FCC Order, which extends the deadlines for filing Comments and Reply Comments in CG Dockets #10-51 and #03-123. Comments are now due March 9, 2012, and Reply Comments are due March 30, 2012. To read the order, click here.
Visit the Federal Communications Commission (FCC) website to view ASL videos about VRS reform and the recently-released Further Notice of Proposed Rule Making (FNPRM). You can view the questions and ASL responses by visiting http://www.fcc.gov/guides/vrs-reform.