Watch the above video to learn about the Federal Communications Commission’s plan to implement a new “Advanced Video Platform (AVP),” formerly known as the “Neutral Platform.” Deaf consumer groups are concerned about the plan, fearing it will reduce the quality of Video Relay Service – a vital communication service for deaf and hard-of-hearing Americans.


Video Relay Services Consumer Association

The Video Relay Services Consumer Association (VRSCA) is a communication forum for Deaf, Hard-of-Hearing and hearing persons who use Video Relay Services (VRS).


Latest VRS Issue

Update About Texting-to-911

Texting-to-911 is becoming more accessible in some parts of the United States, although many areas do not yet support it. Rules from the Federal Communications Commission (FCC) state that text providers must begin routing 911 text messages to requesting PSAP (Public Service Answering Point) PSAPs, the entities that process texts, by June 30, 2015, or within six months of a valid PSAP request, whichever is later.

PSAPS that have fulfilled the requirements to receive text-to-911 messages are listed in the PSAP Text-to-911 Readiness and Certification Registry, which can be found at http://www.fcc.gov/encyclopedia/psap-text-911-readiness-and-certification. PSAP readiness and certification forms as well as instructions to 911 authorities and PSAPs can be found there as well.

Texting-to-911 in an Emergency

The Federal Communications Commission (FCC) adopted new rules about text-to-911. These rules are designed to quicken the nationwide availability of text-to-911, but this service is not yet available in many parts of the United States at this time. The FCC has posted a video on its website that gives consumers important information about texting-to-911. In the video, consumers are warned not to rely on texting to reach 911. Instead, the FCC recommends that deaf consumers who have an emergency make a voice, relay or TTY call to 911. The FCC will keep consumers informed about the progress of this very important service.

For more information on this important topic, visit www.fcc.gov/text-to-911.

FCC Launches Video Support Call Center

The Federal Communications Commission (FCC) recently launched a new support center that gives deaf callers the option to call the FCC directly from a videophone (VP) and talk directly with the FCC using American Sign Language. If you have questions, comments or complaints, you can call the FCC at 844-4-FCC-ASL (844-432-2275) between 10 a.m. and 5:30p.m. Eastern Standard Time, Monday through Friday, except holidays. For more information, visit the FCC website: http://www.fcc.gov/encyclopedia/disability-rights-office.

View all stories